Return/Refund Policy

We at MATHANGI make sure a product gets dispatched after a quality check.

We do not accept cancellations once an order has been placed. As we begin processing orders immediately, they cannot be modified or cancelled after confirmation.

We will not accept the product return due to the changes in colour. The variation of the colour is possible due to photography lighting or individual device settings. For thread outs or small loom ink dots will not be considered as a damages.

Parcel opening video is must, in case of any complaints. No complaint will be considered without parcel opening video. Please follow this step in case of any damage we can return / exchange. Video should be captured from parcel opening to till last showing the defect.

We will always recheck the product before dispatching. In case if there is any damage in the product, please send the name, address and the unboxing video to our WhatsApp number +91 8124248180. We will contact you within 24 – 48 hours. If there is any damage, we will be able to exchange the product.

The product should be returned or exchanged must be in its original unused condition with same folding. We will not be able to exchange your order if used or damaged by the customer.

Once the returned product is received and upon verification of the defect, the refund or exchange will be processed within 2–3 business days.

The cost for shipping the product back is refunded by us with our charges (Based on the location). We will not bear extra charges.

Exchange will happen depending on the availability of the product at the time of exchange.

No returns or exchanges for international orders.